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Croatia

croatia.gif (7960 bytes)


Available Market Research

Industry Sector Analyses are industry specific reports prepared either by US Commercial Service Staff or local market research contractors.  Typical reports include:

  • A Market Overview
  • Market Highlights and Best prospects
  • Statistical Data
  • Best Sales Prospects
  • Competitive Analysis
  • End-User Analysis
  • Market Access (includes information on duties, taxes, standards etc.)
  • Trade Promotion Opportunities
  • Trade Publications
  • Market Research Companies
  • Trade Associations
  • Agents, Distributors and Manufacturers

International Marketing Insights (IMI) contain industry specific information and are short, concise reports. 

For a listing of available ISAs and / or IMIs, please click here.  

This information is available free of charge to all US companies. 

Welcome to the U.S. Commercial Service

The U.S. Department of Commerce is represented worldwide by the Commercial Service.  The Commercial Service supports U.S. commercial interests and assists American businesses in their export marketing efforts.

Our offices offer business counseling and a wide range of tailored services to assist American firms to identify business opportunities throughout the world. Our offices foreign companies who wish to partner with American companies in areas of distribution of American products, joint ventures, and licensing. While some services are fee-based, many are provided free of charge. We welcome you to our site and encourage you to visit other websites that are likely to be of interest to you.  To find the country of interest, please visit: http://www.buyusa.gov/home/export.html

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Best Prospects in the ICT Market

For further information about the Croatian market, please consult the Country Commercial Guide.

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Chambers of Commerce

http://www.amcham.hr American Chamber of Commerce in Croatia (AmCham Croatia), Ms. Tatjana Divjak, President, Ms. Stanka Andrakovic, Executive Director, Hotel Opera, Krsnjavoga 1, 10000 Zagreb, Croatia, Phone: 385/1/4836-777; Fax: 385/1/4836-776, E-mail: info@amcham.hr
http://www.hgk.hr/  Croatian Chamber of Economy, Mr. Nadan Vidosevic, President, Rooseveltov trg 2, 10000 Zagreb, Croatia, Phone: 385/1/456-1555; Fax: 385/1/4828-380, Statistics and Information Office: Phone: 385/1/456-1513; Fax: 385/1/4828-380, E-mail: hgk@hgk.jr
http://www.globalindex.com/ Global Chamber of Commerce Index

http://www.iccwbo.org

(International Chamber of Commerce) News and research services

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Channels of Distribution

For further information of the definitions of the channels of distribution, please click here. The following are known ICT sales channels.   They may or may not be available in all markets.

Agents / Distributors Business to Business (B2B) Consultants
E-Commerce Educational Sales Government
Leasing OEM Retailers
Telecommunications Systems Operators Used / Reconditioned VARS, ISVs, Resellers, System Integrators
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Agents / Distributors

http://www.arbor.hr

ARBOR INFORMATIKA doo, Rujevica 6, 51000 Rijeka, Croatia, Phone: ++ 385 51 260 200 ; + 385 51 260 190 ; + 385 51 260 028 ; + 385 51 856 063, Fax: ++ 385 51 260190 ; + 385 51 260200

http://www.artronic.hr

ARTRONIC doo, Sveti duh 85, 10000 Zagreb, Croatia, Phone: ++ 385 1 3700 595 ; + 385 1 3779 544 ; + 385 1 3774 541, Fax: ++ 385 1 3774541

http://www.dacco.hr

DACCO doo, Heinzelova 62, 10000 Zagreb, Croatia, Phone: ++ 385 1 6185 666, Fax: ++ 385 1 6185333

http://www.hr.ibm.com

IBM HRVATSKA doo, Lastovska 23, 10000 Zagreb, Croatia, Phone: ++ 385 1 6308 100 ; + 385 1 6308 185, Fax: ++ 385 1 6111119

http://www.impuls.hr

IMPULS doo, Riva 16, 51000 Rijeka, Croatia, Phone: ++ 385 51 336 079, Fax: ++ 385 51 336115

http://www.infodesign.hr

INFODESIGN doo, Alojzija Stepinca 9, 42000 Varazdin, Croatia, Phone: ++ 385 42 211 844 ; + 385 42 211 845, Fax: ++ 385 42 311445

http://www.infolab.hr

INFOLAB doo, Sokolgradska 28, 10000 Zagreb, Croatia, Phone: ++ 385 1 3098 198 ; + 385 1 3098 298, Fax: ++ 385 1 3098298

http://www.intec.hr

INTEC COMPUTERS doo, Bilajska 9, 10000 Zagreb, Croatia, Phone: ++ 385 1 3633 366, Fax: ++ 385 1 324428

http://www.omnia.hr

OMNIA doo, Koturaska 69, 10000 Zagreb, Croatia, Phone: ++ 385 1 6170 433, Fax: ++ 385 1 6170506

http://www.pelmen.hr

PELMEN doo, Garicgradska 14, 10000 Zagreb, Croatia, Phone: ++ 385 1 3099 099, Fax: ++ 385 1 3096066

http://www.seaway.hr

SEAWAY MALI LOSINJ doo, Privlaka bb, 51550 Mali Losinj, Croatia, Phone: ++ 385 51 232 327 ; + 385 51 233 676, Fax: ++ 385 51 232327

http://www.techware.hr

TECHWARE doo, Teslina 21, 21000 Split, Croatia, Phone: ++ 385 21 341 168 ; + 385 21 362 433 ; + 385 21 385 099 ; + 385 21 385 117 ; + 385 21 385 109, Fax: ++ 385 21 362021 ; + 385 21 385117

http://www.zgdata.hr

ZAGREB DATA doo, Kaptolska 45, 10000 Zagreb, Croatia, Phone: ++ 385 1 3694 240 ; + 385 1 3639 705, Fax: ++ 385 1 3637419

http://www.zola.hr

ZOLA doo, Trg senjskih uskoka 8, 10020 Novi Zagreb, Croatia, Phone: ++ 385 1 6552 727, Fax: ++ 385 1 6529248

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Business to Business (B2B)

Banks

http://www.hnb.hr National Bank of Croatia, Mr. Zeljko Rohatinski, Governor, Hrvatskih Velikana 3, 10002 Zagreb, Croatia, Phone: 385/1/456-4555; Fax: 385/1/460-1551, E-mail: webmaster@hnb.hr 
http://www.reserve-bank.com/ Reserve Bank's index of Croatian banks
http://www.aaadir.com/ AAAdir Directory - Directory of Banks, Credit Unions and Financial Information on the Internet
http://www.wiso.gwdg.de/ifbg/ Banks of the world by country
http://www.qualisteam.com/ Directory of banks on the web.   Coverage : 3.107 banks - i.e. over 95% of all banking sites
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Newspapers

http://www.insideworld.com/  Free E-Mail based newsletter about NIS Countries.
http://www.newspapers.com/ This page provides an easy to use tool for referencing the world's newspapers by numerous filters
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US Subsidiaries

http://welcome.hp.com/  H-P
http://www-5.ibm.com/hr/  IBM Croatia, Lastovska ulica 23, 10000 Zagreb, Croatia, Tel: (3851) 6308 100, Fax: (3851) 6111 119, E-mail: croatia@at.ibm.com 
http://www.microsoft.com/croatia/  Microsoft Hrvatska d.o.o., Cibona bussines tower, Trg Drazena Petrovica 3 , HR - 10000 Zagreb, Croatia.  Phone: 385 1 4802 500, Fax: 385 1 4843 688 
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E-Commerce

Internet Service Providers

http://www.ergonet.hr 

ERGO-NET doo

http://www.nsrc.org/ The Network Startup Resource Center (NSRC), a non-profit organization, has been involved for the past decade with the deployment and integration of appropriate networking technology in Croatia.  Note that some of the posted information is old, perhaps even historic by now. But it has been archived here to help document the evolution of the global infrastructure - when the first points of connectivity were established, and subsequent developments leading up to the current state of the network within a particular country or region. 
http://herbison.com/ Croatia Internet Access Provider Lists by Herbison Consulting
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Educational

http://www.acad.bg/servers.html  Link's to most Bulgarian colleges and universities
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Governmental

http://www.dzs.hr Central Bureau of Statistics, Mr. Marijan Gredelj, Director General, Ilica 3, 10000 Zagreb, Croatia, Phone: 385/1/4806-111, 4812-745; Fax: 385/1/4812-740
http://www.croatiaemb.org Embassy of the Republic of Croatia, Mr. Ivan Grdesic, Ambassador Mr. Zivko Guberina, Economic Counselor, 2343 Massachusetts Ave., N.W., Washington, D.C. 20008, Phone: 202/588-5899; Fax: 202/588-8937, E-mail: webmaster@croatiaemb.org
http://www.hidra.hr HIDRA - Croatian Information Documentation Referral Agency, Ms. Neda Erceg, Managing Director, Trg Marsala Tita 3/III, 10000 Zagreb, Croatia, Phone: 385/1/485-5827; Fax: 385/1/485-5655, E-mail: ured@hidra.hr
http://www.t.ht.hr/ HT - Croatian Telecom Inc. is the leading telecommunications services operator in Croatia. It operates the services of fixed telephony, mobile telephony, data transfer, internet and international communications. 
http://www.mps.hr Ministry of Agriculture and Forestry, Mr. Bozidar Pankretic, Minister Ulica grada Vukovara 78, 10000 Zagreb, Croatia, Phone: 385/1/610-6111; Fax: 385/1/610-9200, E-mail: office@mps.hr
http://www.morh.hr Ministry of Defense, Ms. Zeljka Antunovic, Minister, Trg kralja P. Kresimira IV br. 1, 10000 Zagreb, Croatia, Phone: 385/1/456-7111; Fax: 385/1/461-3310, E-mail: infor@morh.hr
http://www.mingo.hr Ministry of Economy, Mr. Ljubo Jurcic, Minister, Ulica grada Vukovara 78, 10000 Zagreb, Croatia, Phone: 385/1/610-6111; Fax: 385/1/610-9110, E-mail: info@mingo.hr
http://www.mzopu.hr Ministry of Environmental Protection and Urban Planning, Mr. Bozo Kovacevic, Minister, Ulica Republike Austrije 20, 10000 Zagreb, Croatia, Phone: 385/1/378-2444; Fax: 385/1/3772-555
http://www.mfin.hr Ministry of Finance, Mr. Mato Crkvenac, Minister, Katanciceva 5, 10000 Zagreb, Croatia, Phone: 385/1/459-1333; Fax: 385/1/4922-583, E-mail: kabinet@mfin.hr
http://www.mvp.hr Ministry of Foreign Affairs, Mr. Tonino Picula, Minister, Trg Nikole Subica Zrinskog 7-8, 10000 Zagreb, Croatia, Phone: 385/1/456-9964; Fax: 385/1/4920-149, E-mail: mvp@mvp.hr
http://www.mup.hr Ministry of Internal Affairs, Mr. Sime Lucin, Minister, Savska 39, 10000 Zagreb, Croatia, Phone: 385/1/612-2111; Fax: 385/1/612-2452, E-mail: pitanja@mup.hr
http://www.mppv.hr Ministry of Maritime Affairs, Transport, and Communications, Mr. Roland Zuvanic, Minister, Prisavlje 14, 10000 Zagreb, Croatia, Phone: 385/1/616-9111; Fax: 385/1/619-6519
http://www.mzt.hr Ministry of Science and Technology, Mr. Gvozden Flego, Minister, Strossmayerov trg 4, 10000 Zagreb, Croatia, Phone: 385/1/459-4444; Fax: 385/1/459-4469; E-mail: office@mzt.hr
http://www.mint.hr Ministry of Tourism, Ms. Pave Zupan-Ruskovic, Minister, Ulica grada Vukovara 78, 10000 Zagreb, Croatia, Phone: 385/1/610-6111; Fax: 385/1/610-9300, E-mail: ministarstvo-turizma@zg.tel.hr
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Leasing

http://www.copy-electronic.hr 

COPY ELECTRONIC doo

http://www.ksu.hr 

KSU COMPANY doo

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Retailers

http://www.microsoft.com/croatia A list of about 100 local retailers of computer hardware and software is available.
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Telecommunications Systems Operators

http://www.t.ht.hr/ Hrvatske telekomunikacije d.d., A. Hebranga 32-34, 10 000 Zagreb, Tel. +385 1 4911 000, Fax. +385 1 4911 011
http://www.vipnet.hr/cw/index  VIPnet d.o.o., Iblerov trg 10, HR-10000 Zagreb, Hrvatska, Tel. 01/4691 091, Fax. 01/4691 099m e-mail: office@vipnet.hr 
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Used / Reconditioned

Please see: http://web.ita.doc.gov/.

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Directories and Databases

http://www.kompass.com/  Kompass - fee based but extensive free information
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Duties, Tariffs & Taxes

Please see: http://web.ita.doc.gov/.

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General Country Information

http://www.state.gov/ US Dept. of State's Background Notes
http://travel.state.gov/ US Dept. of State's Consular Information Sheet
http://www.usembassy.hr/  US Embassy, Zagreb
http://www.odci.gov/ CIA Factbook
http://www.eia.doe.gov/emeu/cabs/croatia.html  US Dept. of Energy's Country Analysis Brief
http://geography.about.com/  About's Guide to Croatia
http://travel.lycos.com/ Lycos  Guide for Croatia
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Intellectual Property Rights

http://www.dziv.hr
Republic of Croatia, State Intellectual Property Office, Ulica grada Vukovara 78, HR-10000 Zagreb, Tel: ++385 (0)1 6106-400, 6106-410, 6106-441, 6117-801, Fax: ++385 (0)1 6112 017, E-mail: ipo.croatia@patent.tel.hr.   Patent, trademark and copyright laws in English.

In May 1998, the United States and Croatia signed a comprehensive bilateral IPR agreement, which addresses patents (product and process), copyrights and related rights, encrypted program-carrying satellite signals, trademarks, semiconductor layout designs, trade secrets, industrial designs, enforcement-specific procedural and remedial aspects of civil and administrative procedures, provisional measures, and criminal procedures/penalties. The Croatian government in June 2002 informed the U.S. that it was not ready to submit the MOU for parliamentary ratification because of doubts about the appropriateness of including data exclusivity protection in the MOU. Current Croatia law allows a drug manufacturer, when registering a generic drug, to use the existence of a submission of test data by another company to fulfill registration requirements, in violation of the TRIPS requirement to protect undisclosed test data from unfair commercial use. Croatia was named to the Special 301 Watch List during April 2003 review. The bilateral MOU has not entered into effect as of mid-2003.
 
Prior to entering the World Trade Organization (Croatia's membership became effective as of November 2000), the Croatian Parliament adopted six laws that have been in effect since January 1, 2000. They are:
 
-- Patent Law
-- Trademark Law
-- Industrial Design Law
-- Law on the Geographical Indications of Products and Services
-- Law on the Protection of Layout Design of Integrated Circuits
 
As a full WTO member, Croatia is considered to be party to the Uruguay Round Agreement on Trade-Related Intellectual Property (TRIPS). In confirmation, a WTO/TRIPS Working Group in June 2001 accepted Croatia's IPR legislation. English-language texts of these laws are available on the Internet website of the State Intellectual Property Office: www.dziv.hr.
 
Croatia is a member of the World Intellectual Property Organization (WIPO). For a list of international conventions to which Croatia is a signatory, consult the State Intellectual Property Office's website noted above.

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Legal Issues

None Noted

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Market Research

http://www.sce.doc.gov/ Overview to Croatia's telecom market
http://www.sce.doc.gov/ Overview of Croatia's software market.
http://www.sce.doc.gov/ Overview of Croatia's Computer Hardware Market
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Search Engines

http://www.crolinks.com/  CroLinks
http://www.cro-web.com/  Cro-web.com
http://www.google.com/intl/hr/  Google
http://www.net.hr/webimenik/ Iskon
http://www.kroatien-links.de/ Kroatien Portal (travel site)
http://dmoz.org/ DMOZ
http://www.skretnica.com/  skretnica.com
http://www.unreal-net.com Web Imink
http://www.hr/directory  Web HR
http://dir.yahoo.com/ Yahoo
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Technical Standards

http://www.hr/wwwhr/ Computers and Communication
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Trade Associations

http://www.hiz.hr/

Hrvatski informaticki zbor (Croatian Information Technology Association), Trg Mazuranica 8/III, 10000 Zagreb, Croatia, Tel: (385 1) 485-5271, Fax: (385 1) 485-5272, Contact: Mr. Zdravko Krakar

http://www.hsin.hr/ 

Hrvatski savez informaticara, (Croatian Information Science Technology Specialists’ Clubs Association), Dalmatinska 12, 10000 Zagreb, Croatia, Tel: (385 1) 484-8770, 484-8768, Fax: (385 1) 484-8770, Contact: Mr. Ivo Separovic, Secretary

http://www.bsa.org/croatia/  Business Software Alliance (BSA) Croatia Office
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Trade Publications

http://www.bug.hr/  Bug Online E-Zine (Croatian)
http://www.trend.hr/  Poslovni Trend Magazine for enterprise computing
http://www.pcchip.hr/  PC Chip Magazine (Croatian)  Chip is one of the leading Croatian computer magazines.
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Trade Shows, Exhibitions and Seminars

Additional information on how to prepare for and select an international trade show can be found at http://www.exportmichigan.biz/

http://www.zv.hr

Name: INFO – International Information Technology Fair, Date: October (yearly), Location: Zagreb, Croatia, Exhibitors (1998): 600 from 28 countries, Visitors (1998): 30,000, Organizer: Zagreb Fair, Avenija grada Dubrovnika 15, 10020 Zagreb, Croatia, Contact: Ms. Zdenka Jurkovic, Exhibit Director, Tel: (385 1) 650-3532, Fax: (385 1) 650-3112, EMail: zjurkovic@zv.hr

http://www.fesb.hr/SoftCOM/2001/  2001 International Conference on Software, Telecommunications and Computer Networks
http://www.tscentral.com/ This site provides an extensive trade show directory with detailed information on 30,000 international and domestic trade shows, conferences and seminars. You can search by show name, show type, industry, city, country, and start & end dates of the show. Some events have the option to have more information sent to the user and have on-line event registration.
http://www.techweb.com/techcalendar/ Techweb’s calendar is focused on information technology and provides access to information on 2,000 plus technology related events which may be searched by key word or by industry. There is detailed information on each event. Additional information concerning computer related trade shows can be found here.
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Trade Statistics

Computers & Peripherals

HTS Number 2005 2006 2007 Percent Change
2006 - 2007
In Actual Dollars
847330
PARTS AND ACCESSORIES FOR AUTOMATIC DATA PROCESSING MACHINES AND UNITS THEREOF, MAGNETIC OR OPTICAL READERS, TRANSCRIBING MACHINES, ETC., NESOI
5,285,992 2,637,677 1,224,259 -53.6%
847190
AUTOMATIC DATA PROCESSING UNTS THEREOF; MAGNETIC/OPTICAL READERS, MACH FOR TRANSCRIBING DATA TO DATA MEDIA IN CODED FORM & MACH FOR PROC DATA, NESOI
123,195 33,709 715,618 2,022.9%
847150
PROCESSING UNITS OTHER THAN THOSE OF 8471.41 AND 8471.49, N.E.S.O.I.
3,358 111,929 349,800 212.5%
847180
AUTOMATIC DATA PROCESSING UNITS, N.E.S.O.I.
1,150,335 564,254 338,268 -40.1%
847130
PORTABLE AUTOMATIC DATA PROCESSING MACHINES, WEIGHT NOT MORE THAN 10 KG, CONSISTING OF AT LEAST A CENTRAL PROCESSING UNIT, KEYBOARD & A DISPLAY
505,494 292,200 333,057 14.0%
847149
AUTOMATIC DATA PROCESSING MACHINES AND UNITS THEREOF PRESENTED IN THE FORM OF SYSTEMS, N.E.S.O.I.
290,802 1,068,992 182,188 -83.0%
847141
ADP MACHINES COMPRISING IN SAME HOUSING AT LEAST A CENTRAL PROCESSING UNIT AND AN INPUT AND OUTPUT UNIT, WHETHER OR NOT COMBINED, N.E.S.O.I.
399,945 471,976 162,983 -65.5%
847170
AUTOMATIC DATA PROCESSING STORAGE UNITS, N.E.S.O.I.
403,059 413,130 57,768 -86.0%
847160
AUTOMATIC DATA PROCESSING INPUT OR OUTPUT UNITS, WHETHER OR NOT CONTAINING STORAGE UNITS IN THE SAME HOUSING, N.E.S.O.I.
582,633 232,085 37,889 -83.7%
847110
ANALOG OR HYBRID AUTOMATIC DATA PROCESSING MACHINES
267,151 235,650 0 -100.0%
  9,011,964 6,061,602 3,401,830 -43.9%
Source: USITC Trade Data Web

Telecommunications Equipment

HTS Number 2005 2006 2007 Percent Change
2006 - 2007
In Actual Dollars
851762
MACHINES FOR THE RECEPTION, CONVERSION AND TRANSMISSION OR REGENERATION OF VOICE, IMAGES OR OTHER DATA, INCLUDING SWITCHING AND ROUTING APPARATUS
0 0 2,309,915 N/A
851770
PARTS OF TELECOMMUNICATIONS APPARATUS
0 0 1,621,418 N/A
851769
OTHER APPARATUS FOR THE RECEPTION, CONVERSION AND TRANSMISSION OR REGENERATION OF VOICE, IMAGES OR OTHER DATA, NESOI
0 0 478,701 N/A
851712
TELEPHONES FOR CELLULAR NETWORKS OR FOR OTHER WIRELESS NETWORKS
0 0 42,121 N/A
851761
BASE STATIONS
0 0 22,159 N/A
851721
FACSIMILE MACHINES
0 0 0 N/A
851780
ELECTRICAL TELEPHONIC AND TELEGRAPHIC LINE APPARATUS, N.E.S.O.I.
24,378 0 0 N/A
851790
PARTS OF ELECTRICAL APPARATUS FOR LINE TELEPHONY OR TELEGRAPHY, INCLUDING PARTS OF SUCH APPARATUS FOR CARRIER-CURRENT LINE SYSTEMS
2,007,532 2,644,992 0 -100.0%
851750
ELECTRICAL TELECOMMUNICATION APPARATUS FOR CARRIER-CURRENT LINE SYSTEMS OR FOR DIGITAL LINE SYSTEMS, N.E.S.O.I.
4,151,246 2,338,553 0 -100.0%
851711
LINE TELEPHONE SETS WITH CORDLESS HANDSETS
0 0 0 N/A
851730
TELEPHONIC OR TELEGRAPHIC SWITCHING APPARATUS
123,110 0 0 N/A
851719
VIDEOPHONES & OTHER TELEPHONE SETS, N.E.S.O.I.
16,791 0 0 N/A
  6,323,057 4,983,545 4,474,314 -10.2%
Source: USITC Trade Data Web

http://www.intracen.org/

Source: The International Trade Centre is the joint agency of the World Trade Organization and the United Nations.

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User Groups

http://servlet.java.sun.com/ Java users groups
http://www.linux.org/ Linux user groups
http://www.redhat.com/ RedHat Linux user groups
http://www.hr/wwwhr/l  Links to 7+ user groups
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E-Mail Links to the Respective Industry Specialist(s)

Miroslav Nikolac, Trade Specialist
U.S. Embassy - FCS
Thomasa Jeffersona 2
10002 Zagreb, Croatia
Tel: +385-1-661-2026
Fax: +385-1-661-2446
Miroslav.Nikolac@mail.doc.gov

U.S. MAILING ADDRESS

American Embassy - Zagreb
Department of State
5080 Zagreb Place
Washington, DC 20521-5080
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Revised: November 08, 2008


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